Fault with Telephone Services

(Correct as of Monday 14th September 2020 at 4.00pm)

Please note we are currently experiencing intermittent problems with our telephone system.

If you need to call urgently, please use our back-up telephone numbers on 0793 392 8741 or 0793 392 8450 which will be available for use only until the issue is resolved.

We apologise for the inconvenience whilst our engineers identify the cause and we thank you for your patience.

Castle Healthcare Practice

FLU NEWS

Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

For our flu clinic information page please click here

PLEASE ENSURE WE HAVE YOUR CURRENT MOBILE NUMBER ON RECORD 

Please read our dedicated Coronavirus page by clicking here

From 24th July all patients must wear a face covering when entering the building

Please only enter the building for the below reasons:

*You have a pre-booked face to face appointment

*Dropping off a sample

*Picking up a sample bottle

 For any other queries please telephone the Practice on 0115 883 2626

Prescriptions:

• To drop off a repeat prescription request please use the designated Castle post box outside the Physio entrance to the building
• Order direct from your designated pharmacy
• Order via the online ordering facility on our website if you are registered for this service

Pharmacy – please use the entrance at the top of the steps outside the building, there is no access from within the building

Please note that our online booking service is currently disabled due to the Coronavirus situation - please telephone our reception team who will triage your call as needed

Please ensure you are signed up to online services so you can order prescriptions online anytime 24/7. Also check you are signed up to your nominated pharmacy so your script goes straight there electronically - you can also order repeat medication direct from your local pharmacy

Revised Practice Opening times

 The Practice will only be open between 8am and 6.30pm Monday to Friday.

PartnersHealth Extended GP Evening and Weekend Opening Hours - Update

The service is available to Rushcliffe registered patients (and any temporary residents within Rushcliffe) and provides routine pre-bookable and same day appointments evenings, weekends and all bank holidays (excl. Christmas Day and New Year’s Day).

Due to the Coronavirus pandemic the weekday evening appointments have been suspended. 

The GP weekend service is still running, however it is not currently a pre-bookable service, it can only be accessed at the weekend via the 111 service. Phlebotomy (bloods) appointments are now available to be pre-booked during weekend mornings.

Coronavirus

The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.  
 

 For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at:

https://111.nhs.uk/service/covid-19

DO NOT ATTEND THE PRACTICE IF YOU SUSPECT YOU MAY HAVE CORONAVIRUS

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WELCOME TO CASTLE HEALTHCARE PRACTICE

Welcome to Castle Healthcare Practice, we provide primary care services for West Bridgford and the surrounding areas. We welcome all patients living within our practice area. Click for Castle's Catchment Area Map

We hope that you will take your time to browse our website where you will find lots of useful information about the Practice and the services that we offer.

Castle Healthcare Practice is a teaching and training general practice located on Wilford Lane in West Bridgford, Nottingham. We are open 8am until 8pm Monday through to Thursday and 8am-6.30pm on Friday. Our Doctors, Nurses and Administration Team aim to offer the highest standard of patient-centred healthcare.

The Practice has mixture of male and female GPs who all provide pre-bookable appointments, telephone appointments and same day appointments. All same day appointments are dealt with via a telephone triage process and if it is deemed necessary a same day appointment will be booked with an appropriate medical professional.

We offer a range of appointments with our Nursing Team, these are provided by our Practice Nurses, Healthcare Assistants and Phlebotomists. They provide appointments for chronic illnesses such as Diabetes, Asthma, COPD, Heart Failure etc. We are fortunate to be able to work in liaison with specialist Diabetes nurses and Fracture nurses, who come into the Practice and provide services direct to our Patients.

The practice benefits from having other aligned provider services that work within the Practice; they are services such as Ultrasound, Diabetic Retinopathy, Aortic Aneurysm Screening and Orthopaedics.  These are all services that are provided on site, which prevents patients having to travel to secondary care to receive this treatment. There is also a 100 hour Pharmacy and a physiotherapy service on site.

The building is fully DDA compliant and offers easy access for patients with mobility difficulties. The Practice benefits from having a lift which provides access from the car park, which has designated disabled car parking bays. We also have ramped access into the main entrance, which has automatic opening doors and the whole building is wheelchair accessible. We are registered with Disabled Go, to see our entry please  click Disabled Go  For patients who are hard of hearing, a hearing loop is available.

We have 119 car parking spaces at the practice and have dedicated parking bays for cycles and motor bikes. The Practice has partially funded the Local Link buses within West Bridgford area which regularly pick up and drop off at various locations around West Bridgford, including the surgery.

Please use NG2 7RN if using a Sat Nav device to find the surgery. 

CQC Inspection Report - 21st January 2016

OVERALL GOOD

See Care Quality Commission Report tab on the right for full details

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NEWS 

ONLINE ACCESS

Did you know you can book GP appointments, order repeat prescriptions and access other services on-line 24 hours a day?

First you will need to obtain a user name and password from reception. To authorise this access we will need to see two valid forms of ID, one of which must be photographic i.e. passport or driving licence.