Due to the Covid-19 pandemic we have decided to temporarily suspend the online appointment system. The facility to order prescriptions online has not been affected. The sit and wait blood clinic has also been suspended and will operate on a pre booked appointment basis. We apologise for any inconvenience this may cause and appreciate your patience during this difficult time.

slide 1


30th July 4pm- Please be aware we are experiencing intermittent problems with our phone lines due to a Nottingham wide connectivity issue - please bear with us while this problem is resolved.

In a non emergency please phone 111

In an emergency please phone 999


Guidance Note for Patients Requesting Exemption Letters Regarding Face Masks


GPs will not issue exemption letters regarding face masks.


We are aware that some patients might be understandably anxious about the government’s recent announcements around the use of face masks in various public settings.


GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask.



Covid-19 guidance following 19th July 2021

Following the government’s announcement to reduce Covid-19 restrictions as of 19th July 2021, it will still be mandatory to wear a face mask and maintain social distancing within Castle Healthcare Practice. This is to ensure the safety and wellbeing of our staff and our patients, some of which are extremely vulnerable.

This guidance will be subject to regular review, with the safety of staff and patients paramount to this decision.

We apologise for any inconvenience this may cause and we appreciate your understanding during this time.

For advice on how to book a Covid-19 vaccination or request a test, please see:

For current Covid-19 restrictions, please see:



Registering your Type 1 and National Data Opt-out Preference

The data held in your GP medical records is shared with other healthcare professionals for the purposes of your individual care. It is also shared with other organisations to support health and care planning and research.


If you do not want your personally identifiable patient data to be shared outside of your GP practice for purposes except your own care, this is known as a Type 1 Opt-out. 


For more information and detail on how to opt-out please see:


NHS Digital will begin their next data extraction on 1st September 2021. However you may submit a Type 1 Opt-out at any time and your data will be removed from any previous extractions.



Covid-19 Vaccine Proof - NHS App

21st May 2021

NHS England have informed us that GP practices will not be providing proof of vaccination history or travel passports relating to the Covid-19 vaccine.

Please do not contact the Practice in regards to proof of vaccination.

You can access your COVID-19 vaccination status through the free NHS App from the 17th May 2021

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access the online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the website. Make sure there is time to get proof of your vaccination status before you leave.


Walking Group

Rushcliffe Ramblers has now resumed following its postponement during the Covid-19 pandemic.

Rushcliffe Ramblers Short Health Walks on Tuesdays

Start times are 10.15 and repeated at 11.30

Each walk is about 45 minutes

Terrain: Easy and flat

Meeting place: Junction of Gresham Park Road and Wilford Lane (near the mini roundabout). Car parking is available in places on the Gresham Park Road.

Please let Jeremy know if you are likely to come or contact him if you have any questions on 0115 981 0420 or Mobile 0775 145 8041

Please come along to:

  • Enjoy the company
  • Improve your health
  • Relax
  • Add vitamin D!

For more information please click here



Nottinghamshire Carers Association

Are You A Carer?



Covid-19 Vaccine Information (as of 26th April 2021)


You need to book any new vaccinations via the National Booking Service.


If you are eligible for the Covid-19 vaccination please book via the National Booking Service using or by calling 119.


If you have an existing appointment booked via Swiftqueue, there is no change for your booking as you will still be able to access all your information online or by calling the NHS on 0115 883 4640.


You can find more information in these FAQs Vaccinations bookings move to national booking service - NHS Nottingham and Nottinghamshire CCG (



Statement from the GP Partners of Castle Healthcare Practice – 25/02/21


The Partners of Castle Healthcare Practice fully support the national Covid-19 vaccination programme.


We are pleased to be able to share with you that all the Partners at the Practice have been vaccinated with the Covid-19 vaccine in keeping with Government recommendations.


We encourage our patients to have their vaccination when eligible to do so.



If you have any questions or queries please see the below resources:


NHS Covid Information Portal:


Nottingham & Nottinghamshire Clinical Commissioning Group Website:


For queries about the vaccination roll out: or 0300 80 80 50


NHS Covid-19 App



We would also encourage our patients to download the NHS app on  as this has many useful features and information



Click HERE for a Covid-19 Vaccine Update - 12/11/2020


Please ensure we have your current mobile number on record.



From 24th July 2020 all patients, unless medically exempt must wear a face covering when entering the building.



Please only enter the building for the below reasons:

  • You have a pre-booked face to face appointment
  • Dropping off a sample
  • Picking up a sample bottle


For any other queries please telephone the Practice on 0115 883 2626



  • To drop off a repeat prescription request please use the designated Castle post box outside the Physio entrance to the building.
  • Order direct from your nominated pharmacy.
  • Order via the online ordering facility on our website if you are registered for this service


Pharmacy – Please use the entrance at the top of the steps outside the building, there is no access from within the building.



Online Booking

Please note that our online booking service is currently disabled due to the Covid-19 pandemic - please telephone our reception team who will triage your call as needed.



Ordering Prescriptions Online

Please ensure you are signed up to online services so you can order prescriptions online anytime. Also check you have a nominated pharmacy so your prescription goes there electronically.

You can also order repeat medication direct from your local pharmacy or by using the NHS app.



Revised Practice Opening times


The Practice is currently open 8:00am - 6:30pm Monday to Friday.



Partners Health Extended GP Evening and Weekend Opening Hours - Update

The service is available to Rushcliffe registered patients (and any temporary residents within Rushcliffe) and provides routine pre-bookable and same day appointments evenings, weekends and all bank holidays (excl. Christmas Day and New Year’s Day).

Due to the Covid-19 pandemic the weekend service is available, however the weekday evening appointments have been suspended.




The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.  

 For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at:






Welcome to Castle Healthcare Practice, we provide primary care services for West Bridgford and the surrounding areas. We welcome all patients living within our practice area. Click for Castle's Catchment Area Map


We hope that you will take your time to browse our website where you will find lots of useful information about the Practice and the services that we offer.


Castle Healthcare Practice is a teaching and training general practice located on Wilford Lane in West Bridgford, Nottingham. We are open 8am until 8pm Monday through to Thursday and 8am-6.30pm on Friday. Our Doctors, Nurses and Administration Team aim to offer the highest standard of patient-centred healthcare.


The Practice has mixture of male and female GPs who all provide pre-bookable appointments, telephone appointments and same day appointments. All same day appointments are dealt with via a telephone triage process and if it is deemed necessary a same day appointment will be booked with an appropriate medical professional.


We offer a range of appointments with our Nursing Team, these are provided by our Practice Nurses, Healthcare Assistants and Phlebotomists. They provide appointments for chronic illnesses such as Diabetes, Asthma, COPD, Heart Failure etc. We are fortunate to be able to work in liaison with specialist Diabetes nurses and Fracture nurses, who come into the Practice and provide services direct to our Patients.


The practice benefits from having other aligned provider services that work within the Practice; they are services such as Ultrasound, Diabetic Retinopathy, Aortic Aneurysm Screening and Orthopaedics.  These are all services that are provided on site, which prevents patients having to travel to secondary care to receive this treatment. There is also a 100 hour Pharmacy and a physiotherapy service on site.


The building is fully DDA compliant and offers easy access for patients with mobility difficulties. The Practice benefits from having a lift which provides access from the car park, which has designated disabled car parking bays. We also have ramped access into the main entrance, which has automatic opening doors and the whole building is wheelchair accessible. We are registered with Disabled Go, to see our entry please  click Disabled Go  For patients who are hard of hearing, a hearing loop is available.


We have 119 car parking spaces at the practice and have dedicated parking bays for cycles and motor bikes. The Practice has partially funded the Local Link buses within West Bridgford area which regularly pick up and drop off at various locations around West Bridgford, including the surgery.

Please use NG2 7RN if using a Sat Nav device to find the surgery. 


CQC Inspection Report - 21st January 2016


See Care Quality Commission Report tab on the right for full details


Website Appearance: Click to adjust font size/colour



Did you know you can book GP appointments, order repeat prescriptions and access other services on-line 24 hours a day?

First you will need to obtain a user name and password from reception. To authorise this access we will need to see two valid forms of ID, one of which must be photographic i.e. passport or driving licence.

(Site updated 30/07/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website