The online appointment booking service has now been reactivated for selected telephone appointments and patients are able to order prescriptions online. The sit and wait blood clinic has been suspended and will operate on a pre booked appointment basis. We apologise for any inconvenience this may cause and appreciate your patience during this difficult time.

Covid-19/Coronavirus Information


Covid-19 PPE Guidance

Following the government’s announcement to reduce Covid-19 restrictions, it will still be mandatory to wear a face mask and maintain social distancing within Embankment Primary Care Centre. This is to ensure the safety and wellbeing of our staff and our patients, some of which are extremely vulnerable.

This guidance will be subject to regular review, with the safety of staff and patients paramount to this decision.

We apologise for any inconvenience this may cause and we appreciate your understanding during this time.

For advice on how to book a Covid-19 vaccination or request a test, please see:

For current Covid-19 restrictions, please see:



Covid-19 - Booking a Vaccination (Including Boosters)


As publicised within the media some sites are now offering Covid-19 boosters as a 'walk-in' service. This is not applicable to the service carried out at Castle Healthcare Practice. Vaccinations are by appointment only.
You need to book 1st and 2nd Covid-19 vaccinations via the National Booking Service


You can book your booster vaccine via National Booking Service or wait to be invited. For detail on the program being launched across Rushcliffe, please click here.


If you are eligible for the Covid-19 booster and would like to discuss an appointment please call the Covid-19 vaccination team on 0115 883 2700 Monday-Friday 10:00am-2:00pm (please note this number is not for the Spring booster service).


Please do not contact the Practice directly to book any Covid-19 vaccinations as we do not have access to the booking system.


If you are eligible for the Covid-19 vaccination please book via the National Booking Service using or by calling 119.


If you have an existing appointment booked via Swiftqueue, there is no change for your booking as you will still be able to access all your information online or by calling the NHS on 0115 883 4640.


You can find more information in these FAQs Vaccinations bookings move to national booking service - NHS Nottingham and Nottinghamshire CCG (

Please Click Here For Information Regarding the Astra Zeneca Vaccine


Covid-19 Passports, Recovery Certificates, Missing Data on the NHS App & Mask Exemption
NHS England have informed us that GP practices will not be providing proof of vaccination history, recovery letters or travel passports relating to the Covid-19 vaccine.
The Practice is not able to provide patients with a letter that shows your Covid-19 vaccination status.
People in England who have been fully vaccinated against Covid-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status is available from: 

It may take more than a week for your identity to be checked and verified so you can use this service.
To request a paper Covid-19 Pass: NHS Covid-19 Pass 
13–15 year olds are now able to sign up to the NHS app using their own email address and as long as they pass validation with a passport, they will get access to their covid vaccine certificates. They will be able to order repeat prescriptions, if they have any, but will not be able to have automatic access to their medical record. If they wish to obtain their medical record, they will need to approach their GP, who will have to assess competence. 
All patients wishing to obtain a 'Covid Recovery Certificate' should source them through a private provider prior to travel - This is not a service offered by the Practice.
To report a problem with the NHS App contact: NHS Covid-19 App Support 
To report missing data on the NHS App contact 119 and speak to the VDRS Team.
Please do not contact the Practice regarding the NHS App or its functionality as we do not have access to its content.
GPs will not issue exemption letters regarding face masks. GPs are unfortunately not able to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask.



Confirmed or Suspected Covid-19

If you have had Covid-19 or suspect you have had Covid-19, but have not been to hospital click here for advice and information.



Key Updates – February 2022

5-11 year olds

Children aged 5 -11 who are in a clinical risk group, or who live with someone who is in immunosuppressed, are being offered a Covid-19 vaccine in line with advice set out by the Joint Committee on Vaccination and Immunisation (JCVI).

Eligible children include those with diabetes, immunosuppression, learning disabilities, and other conditions as agreed by national medical experts.

Children will be offered the Pfizer Covid-19 vaccine. Each vaccine is a third of the dose of vaccine that is given to older children and adults. This cohort needs 2 injections of the vaccine usually 8 weeks apart.

The local NHS is contacting parents and guardians by letter. There will be details provided in the letter about how to book an appointment. They may also receive a letter from their GP practice if they are offering the vaccine. If a person believes they are eligible but have not been contacted, they can contact their GP or hospital consultant to discuss eligibility and provision of an appropriate letter. Please note all eligible Castle Healthcare Practice patients have had their records assessed and will be sent a letter.

Information is available for parents or guardians who have any questions here. You can find out more information about the conditions which mean your child is eligible for this vaccination in the Green Book on page 21-23.

The Government have announced plans to offer the vaccine to healthy 5-11s in the coming months.

12-15 year olds

Children and young people aged 12-15 years-old are being offered vaccinations through school clinics. However, this cohort can also receive their jab at clinics held outside of school hours if they prefer.

Children and young people can book an appointment on the NHS website or by calling 119. They can also walk in without an appointment. The clinic times are:

Mansfield Vaccination Centre:

Monday – Friday 3:00pm-7:20pm

Saturday and Sunday 8:20am-7:20pm

King’s Mill Hospital:

Monday – Friday 8:00am-5:00pm

Saturday 8:00am–1:00pm

Sunday 8:00am–1:00pm

Forest Recreation Ground:

Monday and Wednesday 3:00pm-7:30pm

Spring vaccination

Many of the oldest adults, and therefore most vulnerable, will have received their most recent vaccine dose in September or October 2021. These individuals are at higher risk of severe Covid-19, and with the lapse of time, their immunity may reduce before autumn. Therefore, as a precautionary strategy for 2022, Joint Committee on Vaccinations and Immunisations (JCVI) advises a spring dose, around 6 months after the last vaccine dose, should be offered to:

- adults aged 75 years and over
- residents in a care home for older adults
- individuals aged 12 years and over who are immunosuppressed, as defined in the Green Book.

Locally, we are working on plans to implement this and we will share updates on this rollout in due course.



Covid-19 Research Studies

Click here to view research studies, including those related to Covid-19 and its vaccination.



Post Covid-19 Support and Information

If you are still struggling with symptoms after having Covid-19 we recommend you look at:


Your COVID Recovery | Supporting your recovery after COVID-19




How will we be operating?

  • We have been and will continue to be open Monday-Friday from 8:00am – 6:30pm
  • We are providing GP, Nursing, Health Care Assistant and Phlebotomy services.
  • We have now moved, predominately to telephone consultations, in the first instance we will try and help you over the telephone. If we need to look at something during the consultation, the clinician will talk you thorough setting up our electronic remote video consultation via your PC or mobile phone. If we cannot help you fully via phone or remote video, we will take the history of your complaint over the phone and then invite you to attend the practice.
  • We are asking patients to stick to one problem per one appointment, so that appointments do not over run and we minimise patient contact in the waiting area.
  • Until confirmed by the Practice, all of our patients must wear a face covering if you enter the building, this could be a face mask or a scarf. We are sorry, but the practice does not have access to sufficient PPE to be able to provide patients with a mask.
  • If you are asked by one of our clinicians to attend the surgery, then please follow the directions that they have given you.
  • All of our clinical staff will be wearing PPE during a face to face consultation
  • Our reception team will be working behind a protective screen
  • We are now allowing some pre-bookable appointments for both GP and Nursing services; these appointments must be booked via our reception team. However these are only for a few of our services, where we feel that we have to see the patient, rather than dealing with the condition over the phone.
  • Our aim is to limit and stagger the number of patients that we have entering the practice to prevent the risk of infection to patients and staff, we are working in a modified system so as such please bear in mind the below factors:
  • You may not be able to see your usual clinician
  • You may not have as much choice as previously with appointment times
  • We are encouraging patients to still attend for routine childhood immunisations and smear tests.
  • Where possible, all prescriptions will be sent electronically back to the pharmacy of your choice. This will prevent you from having to come to the Practice. If you have not nominated a pharmacy of your choice, then please tell one of our reception team, who will record it on your clinical record.
  • The sit and wait blood clinic has also temporarily been suspended and will operate on a pre-booked appointment basis.
  • All patients must wear a face covering before entering the building.
  • We do not provide Covid-19 fit to fly letters or certificates for international travel purposes.



What can you do for us?

We do please ask that during these stressful and uncertain times you bear with our staff as we all try to serve you to the best of our abilities with the restrictions we are working within. Our staff have continued to work extremely hard during these challenging times and we do ask that you are patient and polite with all NHS workers.

Please only enter the building for the following reason:

  • you have a pre-booked face-to-face appointment
  • dropping off a sample
  • picking up a sample bottle

Pharmacy:  Please use the entrance at the top of the steps outside the building, there is no access from within the building


  • To drop off a repeat prescription request please use the designated Castle post box outside the Physio entrance to the building.
  • Order direct from your designated pharmacy.
  • Order via the online ordering facility on our website if you are registered for this service.

If you’re attending the Practice for an appointment:

  • Should you have an appointment booked to come into the Practice, and then start to feel unwell with suspected COVID symptoms please telephone us, and inform us before coming to the Practice.
  • Please maintain a safe social distance between yourself, other patients and Practice staff.
  • Please use the toilet and have a bath/shower before coming in for your appointment and wear a fresh set of clothes.
  • Please do not arrive early, if you are early please wait outside until your appointment time. We are asking you to do this to minimise the amount of time that you spend in our waiting area. If you enter the Practice more than 5 minutes before your appointment time you will be asked to wait outside or in your car and return 5 minutes before your appointment is due.
  • The self-check in screens are available for use but we would encourage washing your hands or using gel after touching the screen.
  • Unless absolutely necessary please attend your appointment alone, if this isn’t possible please only bring one other person.
  • Should you arrive with additional people please note that they will be asked to wait for you outside or in the car. These measures are to ensure the safety of our staff, other patients and the person(s) accompanying you.

The reception team are passing on this advice and direction from the GP team.

Home visits are very limited and come with additional risk factors, so where possible patients are asked to attend the Practice.




The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.  

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at:

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website