Noticeboard

Please see 'Staff Vacancies' page for Practice Nurse and Operations Manager roles available  

Due to the Coronavirus we have decided to temporarily suspend the online appointment system. The facility to order prescriptions online has not been affected. The sit and wait blood clinic has also been suspended and will operate on a pre booked appointment basis. We apologise for any inconvenience this may cause and thank you for your patience at this time.

Please check with reception if you have a nominated pharmacy as from 12th March all prescriptions will be sent electronically

Please note we are unable to provide proof of address confirmation under any circumstances

Please use NG2 7RN if using a Sat Nav device to find the surgery. 

New Service - May 2020

Rushcliffe Physiotherapy Service now available for patients to self-refer - please see our 'Latest News' under 'Quick Links'

 

 

 

 

 

 

CORONAVIRUS INFO

Introduction

The COVID pandemic has been a difficult time for everyone.   We hope that all our patients are keeping safe and well during this turbulent time. We hope that you are keeping abreast of the latest government guidance regarding the measure that each of us should put into to ensure that we limit our chance of contracting the virus and passing it on to others.

Throughout the pandemic, the guidance of how we should provide patient care has changed dramatically and the Practice has had situation the Practice has been open Monday to Friday 8.00 – 18.30 each day. However we have had to modify the delivery of our service based on Department of Health advice and guidance.


What you can expect from us?

  • We have been and will continue to be open Monday-Friday from 8.00am - 6.30pm

  • We are providing GP, Nursing, Health Care Assistant and Phlebotomy services.
  • In line with local and national guidance, online pre-bookable appointments have been suspended.
  • We have now moved, predominately to telephone consultations, in the first instance we will try and help you over the telephone. If we need to look at something during the consultation, the clinician will talk you thorough setting up our electronic remote video consultation via your PC or mobile phone. If we cannot help you fully via phone or remote video, we will take the history of your complaint over the phone and then invite you to attend the practice.
  • We are asking patients to stick to one problem per one appointment, so that appointments do not over run and we minimise patient contact in the waiting area.
  • From 24th July all of our patients must wear a face covering if you come into the practice, this could be a face mask or a scarf. We are sorry, but the practice does not have access to sufficient PPE to be able to provide patients with a mask.
  • If you are asked by one of our clinicians to attend the surgery, then please follow the directions that they have given you.
  • Please do not arrive early for you appointment, please wait outside or in your car, until your appointment time. We are asking you to do this to minimise the amount of time that you spend in our waiting area. If you arrive more than 5 minutes early you will be asked to wait outside and return 5 minutes before your appointment.
  • All of our clinical staff will be wearing PPE during a face to face consultation
  • Our reception team will be working behind a protective screen
  • We are now allowing some pre-bookable appointment for both GP and Nursing services; these appointments must be booked via our reception team. However these are only for a few of our services, where we feel that we have to see the patient, rather than dealing with the condition over the phone.
  • Our aim is to limit and stagger the number of patients that we have entering the practice to prevent the risk of infection to patients and staff, we are working in a modified system so as such please bear in mind the below factors:
  • You may not be able to see your usual clinician
  • You may not have as much choice as previously with appointment times
  • We are encouraging patients to still attend for routine childhood immunisations and smear tests.
  • We are trying to get our minor surgery clinic started again soon.
  • If possible, please order your repeat medication via your local pharmacy or if you are registered to access online services, you can still use our online prescription ordering facility.
  • Where possible, all prescriptions will be sent electronically back to the pharmacy of your choice. This will prevent you from having to come to the Practice. If you have not nominated a pharmacy of your choice, then please tell one of our reception team, who will record it on your clinical record.
  • The sit and wait blood clinic has also temporarily been suspended and will operate on a pre-booked appointment basis.
  • All patients must wear a face covering before entering the building

 


 

 

What can you do for us?

  • We do please ask that during these stressful and uncertain times you bear with our staff as we all try to serve you to the best of our abilities with the restrictions we are working within. Our staff have continued to work extremely hard during these challenging times and we do ask that you are patient and polite with all NHS workers.

Please only enter the building for the below reasons:

You have a pre-booked face to face appointment

Dropping off a sample

Picking up a sample bottle

 

Pharmacy – please use the entrance at the top of the steps outside the building, there is no access from within the building

 

Prescriptions:

  • To drop off a repeat prescription request please use the designated Castle post box outside the Physio entrance to the building
  • Order direct from your designated pharmacy
  • Order via the online ordering facility on our website if you are registered for this service

 

  • If you’re attending the Practice for an appointment:

  • Should you have an appointment booked to come into the Practice, and then start to feel unwell with suspected COVID symptoms please telephone us, and inform us before coming to the Practice.
  • Please maintain a safe social distance between yourself, other patients and Practice staff.
  • Please use the toilet and have a bath/shower before coming in for your appointment and wear a fresh set of clothes.
  • Please do not arrive early, if you are early please wait outside until your appointment time. We are asking you to do this to minimise the amount of time that you spend in our waiting area. If you enter the Practice more than 5 minutes before your appointment time you will be asked to wait outside or in your car and return 5 minutes before your appointment is due
  • The self-check in screens are available for use but we would encourage washing your hands or using gel after touching the screen.
  • Unless absolutely necessary please attend your appointment alone, if this isn’t possible please only bring one other person. Should you arrive with additional people please note that they will be asked to wait for you outside or in the car. These measures are to ensure the safety of our staff, other patients and the person (s) accompanying you.

The reception team are passing on this advice and direction from the GP team.

  • Shielding patients – you will be given specific instructions upon booking an appointment. If you’re a shielding patient who has been asked to come in for a clinical reason, please be assured that extra precautions are in place to safeguard your welfare.
  • Home visits are very limited and come with additional risk factors, so where possible patients are asked to attend the Practice.

Guidance Coming from the Press

  • Patient antibody testing – You may have seen articles about having antibody testing done with other blood tests, at present (July) this facility is not available as yet, when it is, we will publish some additional information on this web page.
  • Letters for non-shielding patients – we are not able to do a letter for your employer if you have concerns about returning to work. We encourage you to have a discussion with your employer about your concerns and see if there are any reasonable measures that can be put in place to help ensure a smooth return to work.

 


General Covid Information

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

https://www.nhs.uk/conditions/coronavirus-covid-19/


 

Suspected COVID-19 Symptoms

 

If you suspect that you have any symptoms of COVID-19, please log on to https://111.nhs.uk/covid-19 and complete the online Coronavirus symptom checker. If you do not have online access, then please call 111.

 

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

 



 
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